Thoughts, Perspectives & Ideas

Empathy and Photography

Quick—how long would it take you to grab your phone and take a picture right now? 30 seconds? 1 minute? The ubiquitousness of smartphones means that we each have a camera, video camera, and ways of sharing what we’ve captured with the world at our fingertips, virtually all the time. So what do we do…


Disruptive Innovation in Public Agencies

Public agencies today are faced with a unique set of challenges and opportunities. Safety net and anti-poverty services are high stake and have little margin for error. When services are done well and in optimal conditions, public agencies are the unsung heroes. When mistakes occur, or are perceived to occur, they are hashed out and…